Customer Service
We always provide 24/7 support to help our care recipients.
Culturally Sensitive
A core strength of Prime 1 Care is that we provide genuinely culturally-specific understanding.
Quality Care Service
Prime1 Care has a vision to be the preferred provider and leader of quality care services
Prime 1 Care is a highly reputable Home Care and Disability support service provider based in Sydney, New South Wales.
Our vision is to become the preferred provider and leader of quality care services in our communities. We are committed to ensuring the optimum physical, spiritual, and psychological wellbeing of our residents through a culture of continuous improvement and ongoing assessment.
At Prime 1 Care, we understand that many individuals prefer to stay in their homes for as long as possible as they age. However, we recognize that age-related conditions, such as cognitive decline and decreased mobility, can make living at home without assistance difficult and unsafe.
We are proud to serve a diverse range of clients and our services are open to everyone, regardless of age, ability, gender, sexual preference, culture, ethnicity, or faith.
Whether you or your loved ones require support due to aging or disability, our caring approach ensures that you receive the attention and care you deserve. Prime 1 Care is dedicated to making a positive impact on the lives of our clients and their families.
If you or someone you know needs assistance, please don’t hesitate to contact us. Prime 1 Care is here to offer high-quality services tailored to your unique needs. You can trust us to be your dedicated partner in promoting overall wellbeing and enhancing the quality of life at home.
Take the next step in your journey and contact Prime 1 Care, because we care genuinely and we will be with you every step of the way.
Culturally and Linguistically Diverse
One of Prime 1 Care’s core strengths is its commitment to providing genuinely culturally-specific understanding. Our team comprises individuals from diverse backgrounds, including the Middle East, Asia, Africa, and South America. Many of our team members are trained in working cross-culturally, empowering you to actively participate in your local community.
The National Ethnic Disability Alliance (NEDA) has brought attention to the discrimination that people from culturally and linguistically diverse (CALD) backgrounds may experience in their lives. Discrimination can come from both the wider community, based on race, and within their own cultural group, as well as the broader community, due to their disability.
The culturally and linguistically diverse population includes individuals who were born overseas or have Australian-born heritage with one or both parents or grandparents born overseas. This term encompasses people from countries where the primary language spoken is not English. CALD individuals may be migrants or newly arrived refugees and can belong to various age groups and family types. Notably, there is growing data suggesting that CALD communities are overrepresented in some areas of chronic disease.
At Prime 1 Care, our team of dedicated caretakers assists CALD individuals with disabilities in navigating the system. We guide you through NDIA assessment and identification, ensuring access to necessary support. We’ll aid in your plan development, service provision, and connecting you to essential resources.
People in the CALD community with disabilities face distinct difficulties, including:
- Language and communication barriers, which hinder access to essential services.
- Limited understanding both within and outside the CALD community regarding the complex needs, cultural backgrounds, and practices of CALD individuals living with disabilities.
- Disability stigma prevalent in some CALD communities.
- Misconception - some CALD people with disabilities may struggle to access services that would legally acknowledge and support their disability.
Prime 1 Care offers several ways to assist its CALD care recipients:
- We arrange ethnic festivals and events to help CALD care recipients engage and connect with others of similar cultural backgrounds.
- We assess English proficiency and offer language support or interpreters for effective communication with recipients.
- Our activities prioritize cultural sensitivity, beliefs of CALD care recipients, and foster belonging through community connections.
- We provide multilingual materials for enhanced accessibility and understanding of relevant information and resources.
- We utilize simple language and culturally relevant images for effective communication, recognizing the limitations of translation for certain words and phrases.
- We prioritize safe, inclusive environments that encourage physical and social activities, while respecting and valuing the cultural beliefs of our CALD care recipients.
We are NDIS and Home Care Support Service Provider based in Sydney.
Specialist Disability Accommodation
Specialist Disability Accommodation refers to accommodation designed for people with very high support needs.
Plan Management
Plan management involves helping individuals effectively manage their National Disability Insurance Scheme (NDIS) plans.
Accommodation and Tenancy
Accommodation provides living spaces; tenancy is the legal use of a property for rent.
Home Modification
NDIS covers Home Modifications for disability accessibility, promoting independent and safe living.
Assistance with Household Tasks
Independence at home doesn't require doing all chores; occasional help allows more enjoyable activities.
Community Nursing Care
Community Care Nursing: Person-centered home & local care service offers comprehensive support to residents.
Assistance with Travel and Transport
Our team offers diverse transport solutions to meet your travel and mobility requirements efficiently.
Assistance with daily personal activities(High Intensity)
Specialized support workers meet complex health needs, ensuring safe, high-quality care for recipients.
Support Coordination
Support coordination maximizes NDIS plan usage, connecting clients to services, boosting confidence and goals.
Therapeutic Support
NDIS plans often include various therapeutic supports for enhancing functional skills and independence.
Respite Care
"Respite provides brief caregiver breaks, supporting and preserving relationships with individuals with disabilities.
Private Services
Prime 1 Care offers paid private home care services, including nursing and personal care.
Social Groups and Support
Prime 1 Care facilitates NDIS social participation, aiding clients in community group activities.
Home Maintenance
NDIS funds cleaning, gardening and maintenance if disability-related and meet reasonable necessary criteria.
Meals and Groceries
NDIS covers meal preparation and delivery when disability prevents cooking or shopping for ingredients.
Support and Independent Learning
Independent living with services include cooking, cleaning, gardening, and transportation.