Personalised Disability
Support Tailored To You

Prime 1 Care is a reputable home care and disability support provider servicing Sydney NSW and Melbourne VIC.​

We Are Prime 1 Care

Our vision is to become a leader in quality care, focusing on the physical, spiritual, and psychological wellbeing of our clients through continuous improvement. We recognise the challenges of aging at home and are committed to providing safe, supportive services for individuals facing conditions like cognitive decline or reduced mobility. Open to all, regardless of age, ability, or background, Prime 1 Care delivers compassionate, tailored support to enhance the quality of life at home. Contact us for personalized, high-quality care.

Our registered nurses and experienced team will work with you to create a tailored program that matches your preferences.

We specialize in delivering compassionate companion and in-home care for individuals with disabilities, ensuring they lead fulfilling lives in the comfort of their homes. Our team of experienced caregivers, with over 22 years of combined expertise, is carefully vetted, trained, and supervised to maintain exceptional standards of care. Prime 1 Care adheres to all Commonwealth and State regulations, ensuring safe and compliant NDIS support services.

Prime 1 Care offers culturally-specific services with a diverse team from the Middle East, Asia, Africa, and South America.
We address challenges faced by CALD individuals, including racial and disability-related discrimination.
Our team supports CALD individuals with NDIA assessments, plan development, and resource connections.
We empower diverse communities to engage with local services and navigate the support system.

At Prime 1 Care, we specialize in high-intensity care for individuals with severe disabilities. Our team is expertly trained to manage complex medical needs, delivering personalized, round-the-clock support. We create individualised care plans to meet each client’s unique needs, ensuring compassionate, professional, and safe care that makes a real difference in their lives.

Contact our 24/7 Client Support Team on 1300 683 803 to learn how Prime 1 Care can get you the help that you need today. 

Our Promise To You

We prioritise your needs and preferences, understanding your unique requirements to tailor our services for your satisfaction and comfort. 

We aim for excellence, working tirelessly to provide top-quality care and support for your wellbeing and happiness.

We address disability stigma in CALD communities, ensuring respect and care for all individuals, irrespective of their background. We streamline access to our services for a hassle-free experience, making Prime 1 Care an easy choice for your needs.

Steps to Quality Care with Prime 1 Care

Connect

Contact us via phone, email, or through our website to discuss your support needs

Consultation

Schedule a consultation to create a tailored care plan that aligns with your goals and preferences.

Start Your Journey

Begin receiving high-quality, compassionate support from our dedicated team.

Take the next step in your journey with Prime 1 Care. We genuinely care and will support you every step of the way.

What Our Participants Say!

Prime 1 Care place picture
5.0
Based on 8 reviews
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Brett Lorimer profile pictureBrett Lorimer
06:36 12 Nov 25
Amazing experience 10/10! Great people and even better staff!
ian cager profile pictureian cager
06:31 12 Nov 25
I don't really do reviews but yeah, I needed to write this one.
Living with disability is hard enough without constantly feeling like you're being passed around or half-listened to by people who are meant to be helping. That's been my experience more times than I can count.
By the time I found Prime 1 Care I was pretty much done. Didn't trust anyone anymore, figured it was just going to be more of the same. But honestly? First conversation I had with them was just... different. They actually listened. Like properly listened — not just waiting for their turn to talk.
They never once made me feel like I was too much or asking for too much. They helped me figure out the NDIS stuff I couldn't wrap my head around, made sure I actually got what I needed, and checked in without me having to chase them down. Sounds basic but it's not something I've had before.
It's the little things that got me. Someone calling when I'm having a rough week. Making sure my support worker actually turned up. Just being there when I needed to vent. They've been solid when not much else has been.
If you're in that place where you don't know who to trust anymore — I get it. But there are still people out there who give a shit. Prime 1 Care's been one of them for me
Lebanon profile pictureLebanon
06:29 12 Nov 25
To most people, I’m just another dollar sign. But at Prime 1 Care, they saw me as person who matters. From the very beginning, they treated me with kindness, compassion, and genuine care. They didn’t just look after my needs; they looked after me as a human being. That kind of care is rare these days, and it means more to me than words can say. Prime 1 Care has truly made a difference in my life, and I’ll always be grateful for the way they’ve treated me — with heart, respect.
Maria V profile pictureMaria V
03:54 05 Mar 25
Prime 1 Care has been an incredible support for our family member who has autism. Their team is compassionate, professional, and truly understands the unique needs of individuals on the spectrum. From day one, they have provided personalised care, patience, and respect, ensuring a comfortable and supportive environment.

We highly recommend Prime 1 Care to any family looking for a reliable and compassionate disability support provider.
Response from the owner 03:33 05 Mar 25
Thank you so much for your thoughtful review, Maria! We’re thrilled to hear about your positive experience, and we're grateful for your trust in us. Providing compassionate support tailored to individual needs is our priority. Your recommendation means a lot to us, and we look forward to continuing to support your family member!
Kevin D profile pictureKevin D
10:09 22 Apr 24
The staff here were exceptionally caring and trustworthy. They went above and beyond to taking care of my mother, ensuring that her wellbeing was an absolute priority. Highly recommend Prime 1 Care for anyone who is seeking NDIS support.
Response from the owner 00:10 21 Oct 24
Thank you Kevin for your review. Much appreciated.
david rodriguez profile picturedavid rodriguez
07:38 17 Apr 24
Great service every time. Reliable, highly recommended. Thank you.
Adrian Dieguez profile pictureAdrian Dieguez
05:49 17 Apr 24
Prime 1 Care truly prioritizes the well-being and independence of their participants. They have provided invaluable assistance and guidance, making a positive impact on the lives of the families they work with. Highly recommend Prime 1 Care to anyone seeking exceptional NDIS support.
Othman Albadri profile pictureOthman Albadri
22:46 17 Nov 23
After being hit with a spinal cord stroke in November last year, I’ve been left as a quadriplegic ever since. Since coming out from hospital, I was recommended from a colleague to join Prime 1 Care’s team to take care of all my needs. I cannot begin to explain how much effort the team has put in to take care of me, from finding me the best accommodation that caters for me, to helping me set everything up, along with setting up a team of support workers who take care of me 24/7.
Huge thanks to Prime 1 Care who’ve gone above and beyond in taking care of me. Without a doubt would recommend to anyone suffering from any major disabilities and require high physical support.
Response from the owner 11:48 08 Dec 23
Prime 1 Care is delighted to learn that you felt well-cared-for! Ensuring excellent care remains our top priority, and your positive feedback is truly appreciated. Thank you for choosing Prime 1 Care!
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