Understand the starting point
Discuss your goals, the supports currently in place and the areas where you need help. Support coordination focuses on connecting and organising services within the agreed scope of the participant’s plan.
Build useful connections
A coordinator can help participants explore providers, understand service arrangements and coordinate with relevant supports. Choice remains with the participant and their authorised decision-makers.
When several services are involved
Hospital transitions, housing changes and complex support needs can involve many teams. Confirm who is coordinating the process, what information can be shared and which provider is responsible for each action.
Confirm the level of coordination
Support coordination, specialist support coordination, recovery coaching and plan management are different services. Ask Prime 1 Care to confirm the service it can provide, worker qualifications, scope and availability rather than assuming all are included.