Personal care, with dignity
Help with showering, dressing, grooming and everyday routines. Discuss the tasks you want assistance with, your privacy and the way you prefer to be supported.
Prime 1 Care · National aged care enquiries
Aged care at home.
Life on your terms.
Familiar surroundings. Meaningful routines. Support that respects the person you are.
Explore aged care services with Prime 1 Care across Australia. Start with one national team to discuss your needs and confirm the support available in your community.
A national conversation. An individual plan.
National Enquiries: 02 9129 0300Explore service regions ↓Support at home
Help where it matters.
Choice where it counts.
From everyday assistance to more involved care enquiries, begin with what a good day looks like for you.
A little help around home
Practical assistance with household tasks, laundry, shopping and meal preparation, planned around your routines and what you want to keep doing yourself.
Connection beyond the front door
Companionship and assistance to attend appointments, take part in community activities and maintain the relationships that matter to you.
Nursing and changing support needs
Discuss community nursing, continence care and more involved support requirements. Clinical tasks depend on assessment, an agreed care plan and appropriately qualified staff in your area.
Visit frequency, worker matching, suitability and costs are agreed individually before support begins.
The person comes first
Your voice belongs at the centre.
Choosing support can involve practical decisions and personal feelings. You can take time, ask questions and involve a family member, advocate or trusted person if you choose.
Keep what makes life yours
Tell us about preferred routines, food, language, faith, relationships and community connections. Discuss communication needs and worker preferences from the first conversation.
Culture, family and community
Aboriginal and Torres Strait Islander elders and older people can discuss connection to Country, family and kinship, and culturally responsive worker matching. Specific worker availability and local arrangements need to be confirmed.
When circumstances change
If returning home from hospital, involve the discharge team in planning the support, equipment and clinical responsibilities required. Tell us the proposed date so the national team can check capacity before any arrangement is agreed.
Across Australia
One national team.
Your local conversation.
We welcome aged care enquiries nationwide, including metropolitan, regional and remote communities. Tell us your suburb or postcode and the assistance you are seeking.
Our team will confirm local staffing, travel arrangements and service suitability. A region listed here is an enquiry area, not a promise of immediate availability or a physical office.
Explore all locationsGetting started
A clear path to the right support.
01 · Tell us what you need
Share your location, broad support needs and preferred contact method. Keep medical reports and sensitive details out of the initial enquiry; ask how to share necessary information securely.
02 · Talk through the options
Discuss suitable services, worker availability, timing and costs. If you have an existing funding arrangement, tell the team so its applicability can be checked.
03 · Agree before you begin
Review the proposed support, responsibilities, schedule and payment arrangements. Ask how changes and concerns will be managed, and request information in a format that works for you.
Care costs and funding
Ask about privately funded care and whether your existing funding arrangement can be accepted. Government aged care eligibility and provider arrangements must be checked separately; this page does not confirm Prime 1 Care’s approval for a particular government programme.
For official information about accessing government aged care, visit My Aged Care. Our national team can explain the services and payment arrangements it can offer you.
Your questions
Clear answers. A place to start.
Does Prime 1 Care offer aged care services near me?
Prime 1 Care welcomes aged care enquiries from across Australia. Call 02 9129 0300 with your suburb or postcode and the support you need. The team will confirm local availability, suitability and any travel arrangements before services are agreed.
Can I arrange help for an older family member?
Yes. You can make an initial enquiry with their knowledge and consent. Their preferences should guide the discussion, including who is involved and how they would like to communicate.
What help can I discuss for living at home?
Discuss personal care, household assistance, shopping, meals, companionship, community access and nursing requirements. The exact services, staffing, costs and visit times need to be confirmed for your location and circumstances.
Can I use government aged care funding?
Contact the national team to check whether your particular funding arrangement can be accepted. Do not assume this website confirms government programme approval. My Aged Care provides official information about eligibility and accessing government aged care.
How quickly can care begin?
Timing depends on your location, support requirements, assessment and worker availability. Tell the team your preferred start date. An initial enquiry does not confirm a start date or an urgent placement.
One national team
Let’s talk about life at home.
For yourself, a family member or someone you support, start a conversation about aged care with our national team.
National Enquiries: 02 9129 0300