Raising the Standard of CareNational Enquiries: 02 9129 0300

Our services

Support for complex behavioural presentations

Participant-centred enquiry and planning when behaviour, communication, environment and support needs require closer consideration.

Understand the person and the context

Behaviour can communicate distress, an unmet need or a difficulty with the environment. Begin with the participant’s communication, preferences, routines and the situations in which support is required.

Implementation and specialist practice are different

Disability support workers may be involved in implementing an agreed behaviour support plan when they have the appropriate training and arrangements. Developing a specialist behaviour support plan requires an appropriately qualified and authorised practitioner. Confirm the roles of each provider.

Rights, safeguarding and restrictions

Any proposed restrictive practice requires the applicable authorisation, safeguards, reporting and oversight. Do not assume a worker or provider is authorised to use a restrictive practice. Discuss current plans and requirements through a secure referral process.

Assess before agreeing to support

Worker competency, the setting, risk, clinical input and escalation pathways need individual consideration. Prime 1 Care’s national team can review an enquiry and confirm whether suitable support is available.

Your questions

Clear answers. A place to start.

Can Prime 1 Care support participants with complex behaviours?

The national team can discuss a referral and assess whether appropriate support can be arranged. Suitability depends on the person’s needs, current plans, required worker competence, safeguards and service capacity.

Does this include specialist behaviour support assessment?

Do not assume it does. Ask who will develop, review and implement the behaviour support plan, and confirm each provider’s qualifications and scope before agreeing to a service.

Emergency and crisis support

Help when it cannot wait.

Prime 1 Care’s website, referral form and general enquiry channels are not emergency services. If someone is in immediate danger, call 000 or attend an emergency department. Do not wait for a reply to an enquiry.

13YARN offers crisis support for Aboriginal and Torres Strait Islander peoples. Kids Helpline supports children and young people aged 5 to 25. Contact details checked against each service’s official website.

One national team

A clear next step for your support.

Tell us your region and the support you are seeking. We will discuss suitability, availability and what happens next.

National Enquiries: 02 9129 0300