Raising the Standard of CareNational Enquiries: 02 9129 0300

Our services

Daily living & personal care

Respectful assistance with the routines that make home life work, while keeping the participant’s choices at the centre.

Personal care with dignity

Discuss assistance with getting ready, showering, dressing, grooming and other personal routines. Explain how you prefer to be supported, including privacy, communication and worker preferences.

Support around the household

Daily living assistance may include meal preparation, household tasks and support to organise a routine. Agree the tasks and hours that match your needs and funding arrangements.

Build on what you want to do

For participants with intellectual disability, autism, physical disability or other support needs, planning should reflect the individual. A diagnosis does not describe someone’s abilities, goals or preferred way of receiving help.

When daily support is more complex

If personal care involves nursing tasks, transfers, equipment or high intensity activities, tell the team before arranging support. The required skills and plans must be confirmed for those tasks.

Your questions

Clear answers. A place to start.

Can I choose how personal care is provided?

Tell the team your preferences, including communication, routines and worker matching. These should form part of the support discussion, with availability and agreed arrangements confirmed before services start.

Can I request in home support for only part of the week?

Discuss the days, times and tasks you need. A schedule depends on local availability and a suitable service agreement; you do not need to enquire about full-time support.

One national team

A clear next step for your support.

Tell us your region and the support you are seeking. We will discuss suitability, availability and what happens next.

National Enquiries: 02 9129 0300