PRIME 1 CARE
Disability, Aged Care
and Complex Support.
Raising the Standard of Care
Disability support, aged care at home, community nursing and supported living, shaped around the person, their choices and their community.
One person. A whole picture.
Care begins with
understanding.
Good support considers the whole person: daily life, physical needs, mental health, culture, relationships and the things they want to do.
Prime 1 Care brings disability support and community nursing into that conversation. We work with participants and their chosen support networks to understand what is needed and agree on practical next steps.
Get to know Prime 1 CareSupport across life
Everyday independence.
Specialist consideration.
Daily living & community
Personal care, home routines and participation in everyday life.
Complex care & nursing
Physical disability, high intensity support and clinical care planning.
Mental health & psychosocial
Practical disability support built around the person and their goals.
Home & living
Supported living, accommodation enquiries and planned short stays.
Aged care at home
Personal care, everyday assistance and connection, with national enquiries and local planning.
When needs are more complex
A thoughtful starting point
for complex referrals.
Some transitions need more planning, more people at the table and a clearer understanding of risk. Our national team is a starting point for conversations about complex physical disability, psychosocial needs, hospital discharge and justice interface referrals.
We clarify suitability and the support arrangements required before a service is accepted.
Discuss a complex referralCulture. Choice. Connection.
Support that listens
to what matters.
For Aboriginal and Torres Strait Islander participants, support planning should make room for identity, family and kinship, community and connection to Country.
Every person and community is different. We invite participants to tell us who they want involved, how they prefer to communicate and what culturally responsive support means to them.
Our approach to First Nations supportA national point of contact
Your place.
Your support.
Explore our service regions across Australia. Local availability, worker matching and outreach arrangements are confirmed with our national team.
Find your locationYour questions
Clear answers. A place to start.
Does Prime 1 Care offer aged care at home?
Yes. Our national team welcomes aged care enquiries about personal care, daily assistance, community access and nursing requirements. Tell us your location so we can confirm service suitability, staffing and payment arrangements.
Who provides complex NDIS supports near me?
Prime 1 Care welcomes complex support enquiries through one national team. Tell us your suburb, the assistance required and your preferred timing. We check service suitability, local workforce availability and any clinical requirements before agreeing to provide support.
Does Prime 1 Care provide support in my area?
Explore our locations for regional information, then call 02 9129 0300 to check your postcode and the service you need. A listed service area does not mean there is a physical office or immediate availability in that location.
How do I refer an NDIS participant?
Use the Refer a participant page or call our national team. Start with your own contact details, the service region and broad support needs. Please do not send medical reports, NDIS numbers or justice documents through an initial website enquiry.
Can Prime 1 Care support hospital discharge?
Our community nursing and disability support services can form part of an agreed hospital to community plan. Suitability, staffing, equipment, clinical responsibilities and a safe start date must be confirmed with the participant and discharge team before discharge. Acceptance is not automatic.
One national team
Let’s talk about what matters to you.
A first conversation can help clarify your support needs, location and next steps.
National Enquiries: 02 9129 0300