Raising the Standard of CareNational Enquiries: 02 9129 0300

Our services

Mental health & psychosocial disability support

Practical disability support for daily life, relationships and community participation, alongside the person’s existing mental health care.

Everyday support with personal meaning

Psychosocial disability can affect routines, self-care, confidence, communication and participation. Support planning can focus on manageable daily tasks, attending appointments and reconnecting with activities the person values.

Choice, trust and predictability

A trauma informed approach begins with listening, explaining what will happen and respecting the person’s choices and boundaries. Tell us about communication preferences, situations that feel unsafe and the people the participant wants involved.

Work alongside the treating team

With appropriate consent, clarify how disability support fits with the participant’s GP, mental health team, recovery coach and other providers. Practical support should complement, and never replace, required clinical care.

Complex needs and changing wellbeing

Where mental health needs overlap with physical disability, behaviour or a transition, discuss the agreed support plan, early signs of change and escalation responsibilities. Confirm whether a proposed service can meet the required level of support.

Disability support and clinical treatment

This service is disability support. It is not psychiatric treatment, clinical psychology or psychotherapy. Any separately arranged regulated health service must be provided by an appropriately qualified practitioner, with its scope confirmed in advance.

Your questions

Clear answers. A place to start.

Who supports participants with complex mental health needs?

Prime 1 Care can discuss practical disability support for participants with psychosocial and complex mental health needs. Suitability, worker skills, existing clinical care and escalation arrangements are reviewed before support is accepted.

Is this a mental health crisis service?

No. Website forms and national enquiries are not emergency or crisis services. If there is immediate danger, call 000 or attend an emergency department. Crisis support contacts are listed below.

Can family or a recovery coach be involved?

Yes, where the participant consents or there is appropriate authority. Discuss who should be involved, what information can be shared and how the participant’s own choices will remain central.

Emergency and crisis support

Help when it cannot wait.

Prime 1 Care’s website, referral form and general enquiry channels are not emergency services. If someone is in immediate danger, call 000 or attend an emergency department. Do not wait for a reply to an enquiry.

13YARN offers crisis support for Aboriginal and Torres Strait Islander peoples. Kids Helpline supports children and young people aged 5 to 25. Contact details checked against each service’s official website.

One national team

A clear next step for your support.

Tell us your region and the support you are seeking. We will discuss suitability, availability and what happens next.

National Enquiries: 02 9129 0300