Feedback & complaints
Your voice matters.
Questions, compliments and concerns help us understand your experience. You can speak with us directly or contact the NDIS Quality and Safeguards Commission.
Talk to Prime 1 Care
Tell us what happened, what you would like us to know and how you prefer to be contacted. You can ask a family member, trusted person or advocate to help you raise a concern.
Speak with the NDIS Commission
If you have concerns about the quality or safety of NDIS supports, you can contact the NDIS Quality and Safeguards Commission directly.
Find out how to make a complaint
Your rights and choices
Visit the Commission’s resources to understand your rights, choices and the standards expected of NDIS providers.
Rights of people with disability
In an emergency
If you or someone else is in immediate danger, call 000.
One national team
Let’s talk about what matters to you.
A first conversation can help clarify your support needs, location and next steps.
National Enquiries: 02 9129 0300