If you or a loved one is living with a disability in Bankstown, finding the right NDIS provider is one of the most important decisions you will make. Prime 1 Care is a registered NDIS provider based right here in Bankstown, at Level 8, 25 Restwell Street just minutes from Bankstown Central. We support participants across the Canterbury-Bankstown Local Government Area, including Bankstown, Condell Park, Yagoona, Punchbowl, Greenacre, Bass Hill and surrounding suburbs.
We are not a call centre or a large corporate. We are a local team that knows this community its diversity, its transport challenges, its culture and we build support plans around real lives, not templates.
Bankstown is one of Sydney’s most culturally rich communities. The Canterbury-Bankstown LGA is home to large Arabic-speaking, Vietnamese, Pacific Islander and South Asian communities and many families need an NDIS provider who understands that culture shapes how support is given and received. Our team includes bilingual support workers and staff experienced in working sensitively across cultural backgrounds.
Beyond culture, Bankstown families tell us three things matter most when choosing an NDIS provider:
Level 8, 25 Restwell Street, Bankstown NSW 2200
Monday–Friday 9am–5pm | Client support: 24 hours, 7 days
Not all disability support providers in Bankstown are NDIS-registered. Registered providers like Prime 1 Care are audited by the NDIS Quality and Safeguards Commission which means our staff are police-checked and screened through the Worker Screening Database, our processes meet the NDIS Practice Standards, and participants are protected by the NDIS Code of Conduct. For families with a vulnerable family member, registration is not a detail it is a fundamental safeguard.
Yes. Participant choice is a core NDIS principle and something we take seriously. We present suitable matches based on skills, language and availability, but you always have final say. If a worker is not the right fit, we will find an alternative no questions asked.
Our team includes Arabic-speaking and Vietnamese-speaking support workers and care coordinators. If you need support in another language, speak to us and we will do our best to match you with the right team member. We can also facilitate interpreter services for formal planning meetings.
Absolutely. You can change providers at any point during your NDIS plan period. Our support coordinators manage the transition for you including closing out arrangements with your previous provider, transferring any relevant history and setting up new service agreements. Most transitions are completed within two weeks.
Our client support line is available 24 hours a day, 7 days a week, including weekends and public holidays. For participants with overnight or complex support needs, we coordinate with your plan to ensure appropriate staffing.
Level 8, 25 Restwell Street,
Bankstown, NSW 2200
Level 5, 25 12 Clarke Street Sunshine,
VIC 3020
Level 4 & 5, 15 moore street Canberra ACT 2601
Prime 1 Care acknowledges the traditional custodians throughout Australia and their continuing connection to the land, sea and community. We pay respect to all Aboriginal and Torres strait islander peoples, their cultures and their elders, past and present.