Disability support in Canberra

Find out about NDIS support in Canberra, from help with daily routines to community nursing and support coordination. Prime 1 Care can discuss your goals and how support fits alongside family, work, study and existing services in the ACT. Discuss complex disability support requirements and local service availability with our national team.

Plan support around life in Canberra

Support across the ACT

Include your suburb and the places you regularly travel to. This helps the team discuss worker scheduling and whether the requested service is available for your routine.

Appointments and daily living

Describe what assistance is needed before, during and after an outing. Personal support, nursing tasks and transport arrangements need to be discussed separately so responsibilities are clear.

Contact before an office visit

Call ahead to confirm meeting arrangements and accessibility needs. A phone discussion can help identify the service and information needed before an appointment.

A whole-person conversation

Start with what the participant wants their life to look like, the support already in place and what needs to change. Complex care can bring together personal support, community nursing, supported living and coordination with existing clinicians.

Match the plan to the level of need

Some enquiries involve acquired brain injury, neurological conditions, complex physical disability or psychosocial disability. A diagnosis alone does not determine suitability. We need to understand the tasks, staffing, environment and clinical input required.

Before support is agreed

A complex referral should clarify consent and decision-making, current care and behaviour support plans, worker competency, equipment, medication responsibilities and escalation arrangements. Ask the team to confirm exactly what can be provided in your region.

Clear answers. A place to start.

Which participants may be appropriate for complex support?

Suitability depends on the specific assistance required, the available workforce, clinical oversight and the proposed setting. Prime 1 Care can discuss complex physical and psychosocial needs and review whether an appropriate support arrangement can be made.

Can complex support include 24 hour assistance?

Around-the-clock support may be discussed for an appropriate supported living arrangement. Awake overnight, sleepover and on-call arrangements are different. Hours, staffing and escalation processes must be agreed before services begin.