Disability support in Sydney

Prime 1 Care provides NDIS and disability support information for Sydney participants, families and support coordinators. Start with your suburb, the service you need and your preferred routine so our team can discuss a practical support arrangement. Discuss complex disability support requirements and local service availability with our national team.

Plan support around life in Sydney

Start with your part of Sydney

Travel across Sydney can affect scheduling. Tell us where support starts and finishes, including regular appointments, community activities and any access or parking requirements.

Coordinate existing services

If several providers are involved, identify the main contact and the tasks each service is responsible for. Agree how updates and changes will be shared with your consent.

Plan a provider handover

Tell us about current support, preferred workers and any timing constraints. Discuss notice requirements under your existing agreement before setting a new start date.

A whole-person conversation

Start with what the participant wants their life to look like, the support already in place and what needs to change. Complex care can bring together personal support, community nursing, supported living and coordination with existing clinicians.

Match the plan to the level of need

Some enquiries involve acquired brain injury, neurological conditions, complex physical disability or psychosocial disability. A diagnosis alone does not determine suitability. We need to understand the tasks, staffing, environment and clinical input required.

Before support is agreed

A complex referral should clarify consent and decision-making, current care and behaviour support plans, worker competency, equipment, medication responsibilities and escalation arrangements. Ask the team to confirm exactly what can be provided in your region.

Clear answers. A place to start.

Which participants may be appropriate for complex support?

Suitability depends on the specific assistance required, the available workforce, clinical oversight and the proposed setting. Prime 1 Care can discuss complex physical and psychosocial needs and review whether an appropriate support arrangement can be made.

Can complex support include 24 hour assistance?

Around-the-clock support may be discussed for an appropriate supported living arrangement. Awake overnight, sleepover and on-call arrangements are different. Hours, staffing and escalation processes must be agreed before services begin.