Start with your part of Sydney
Travel across Sydney can affect scheduling. Tell us where support starts and finishes, including regular appointments, community activities and any access or parking requirements.
Local services
Prime 1 Care provides NDIS and disability support information for Sydney participants, families and support coordinators. Start with your suburb, the service you need and your preferred routine so our team can discuss a practical support arrangement. Discuss daily living & personal care requirements and local service availability with our national team.
Travel across Sydney can affect scheduling. Tell us where support starts and finishes, including regular appointments, community activities and any access or parking requirements.
If several providers are involved, identify the main contact and the tasks each service is responsible for. Agree how updates and changes will be shared with your consent.
Tell us about current support, preferred workers and any timing constraints. Discuss notice requirements under your existing agreement before setting a new start date.
Discuss assistance with getting ready, showering, dressing, grooming and other personal routines. Explain how you prefer to be supported, including privacy, communication and worker preferences.
Daily living assistance may include meal preparation, household tasks and support to organise a routine. Agree the tasks and hours that match your needs and funding arrangements.
For participants with intellectual disability, autism, physical disability or other support needs, planning should reflect the individual. A diagnosis does not describe someone’s abilities, goals or preferred way of receiving help.
Your questions
Tell the team your preferences, including communication, routines and worker matching. These should form part of the support discussion, with availability and agreed arrangements confirmed before services start.
Discuss the days, times and tasks you need. A schedule depends on local availability and a suitable service agreement; you do not need to enquire about full-time support.
One national team
A first conversation can help clarify your support needs, location and next steps.
National Enquiries: 02 9129 0300