Raising the Standard of CareNational Enquiries: 02 9129 0300
Refer a participant

National referrals

Refer a participant.

A clear national pathway for participants, families and professionals, including enquiries about complex care and planned transitions.

Start with a conversation.

  1. Tell us the essentials

    Your contact details, the service region and the broad support required are enough for an initial enquiry.

  2. Discuss suitability

    The team clarifies needs, authority to share information, service capacity and the information required next.

  3. Agree the next steps

    Before support starts, confirm the plan, workers, funding or payment, responsibilities and start date.

One national contact number

Talk through a complex referral.

02 9129 0300

National Enquiries

We welcome enquiries from participants, families, support coordinators, recovery coaches, hospitals, health and allied health professionals, guardians, case managers, NDIA representatives, justice services and community organisations.

For a hospital discharge or other time-sensitive transition, call first to discuss capacity. We do not guarantee an immediate placement or response time.

A referral is an enquiry. It is not acceptance of a participant, approval of funding or a confirmed service arrangement.

Explore complex care

Need immediate help? This is not a crisis referral service. Call 000 in an emergency.

Crisis support contacts

Begin a referral enquiry

Prepare a brief email for our national team. Review the prepared message, then choose to open it in your email app and send it. No information is sent when you press “Prepare referral email”.

Do not include a participant’s street address.
Support to discuss (choose any that apply)
For time-sensitive enquiries, call 02 9129 0300. An urgent enquiry does not confirm availability.

Do not include a participant’s name, NDIS number, diagnosis, offence history, clinical reports or other sensitive records. The team can discuss secure information sharing after the initial suitability conversation.

Prefer an online callback request? Use the national enquiry form. It sends your contact details through our existing enquiry service.

Find support.