Start with your part of Sydney
Travel across Sydney can affect scheduling. Tell us where support starts and finishes, including regular appointments, community activities and any access or parking requirements.
Local services
Prime 1 Care provides NDIS and disability support information for Sydney participants, families and support coordinators. Start with your suburb, the service you need and your preferred routine so our team can discuss a practical support arrangement. Discuss respite & short term support requirements and local service availability with our national team.
Travel across Sydney can affect scheduling. Tell us where support starts and finishes, including regular appointments, community activities and any access or parking requirements.
If several providers are involved, identify the main contact and the tasks each service is responsible for. Agree how updates and changes will be shared with your consent.
Tell us about current support, preferred workers and any timing constraints. Discuss notice requirements under your existing agreement before setting a new start date.
A short stay or respite arrangement should consider the participant’s routine, preferences, relationships and goals. Discuss personal care, communication, mobility and any nursing requirements at the outset.
Accommodation, assistance, activities, meals and transport may involve different arrangements. Ask for a clear description of the service, staffing, costs and what the participant needs to bring.
Do not assume that a stay, holiday or break is funded under an NDIS plan. The relevant funding requirements and the specific service arrangement need confirmation before booking.
Your questions
Yes. Explain the dates, location and support required. Prime 1 Care can discuss current options and what needs to be confirmed, including suitability, availability, inclusions and funding.
Call the national team to discuss timing and availability. An urgent enquiry does not guarantee a placement. Website forms and general enquiry channels are not emergency services.
One national team
A first conversation can help clarify your support needs, location and next steps.
National Enquiries: 02 9129 0300