Raising the Standard of CareNational Enquiries: 02 9129 0300

Resources & insights

Supporting someone with memory or thinking changes

Changes in memory, thinking or behaviour deserve a conversation with a qualified health professional, alongside practical support that respects the person’s choices.

Begin with a health assessment

Memory and thinking changes can have different causes. If you are concerned, speak with a GP rather than assuming a diagnosis from an online list. A health professional can assess the changes and advise on appropriate next steps.

Keep the person involved

Ask what feels difficult, what is working and what support the person wants. A diagnosis does not remove someone’s right to be involved in decisions. Communication may need more time or a different approach.

Discuss practical routines

Daily assistance can be planned around meals, personal care, appointments and meaningful activities. Preferences and existing clinical advice should guide the arrangement. Do not promise that activities or routines will prevent or reverse cognitive decline.

Review the home with appropriate advice

If there are concerns about access, falls, equipment or medication, ask the relevant qualified professional for individual advice. Changes that limit a person’s choices or movement require careful consideration of their rights and applicable safeguards.

Check service and funding arrangements

Ask what support is available in the person’s location, which qualifications are required and how it would be funded. Prime 1 Care enquiries do not establish eligibility for aged care or NDIS funding, or confirm a particular aged care program registration.

Official information

Use the latest official guidance and confirm what applies to the participant’s circumstances.

One national team

Let’s talk about what matters to you.

A first conversation can help clarify your support needs, location and next steps.

National Enquiries: 02 9129 0300